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to the i-team now a hidden camera fox 5 i-team investigation takes the shine off some big promises made to georgia homeowners about solar power talk about frustrating some solar customers ended up spending even more for power than they did before fox 5 i-team reporter randy travis shows you the right questions to ask in this growing industry randy russ and courtney the sales adds to ghost solar are everywhere on social media so we invited two of the bigger advertisers to a house outfitted with hidden cameras and since both sales people just recently started with those companies we decided to show them to you this way i’ve never worked anywhere that everybody’s so happy her happy employer is power home solar now changing its name to pink energy based in north carolina the largest home solar company in the southeast the cost for electricity and the cost for power are going up they’re going up quickly he works for solar titan usa out of knoxville tennessee also making a big push into georgia these days but despite their upbeat sales pitches both companies made promises to georgia customers that quickly turned those smiles upside down it’s not turned out to be what was promised they know it’s not working and they don’t ever respond to anything rod culver agreed to pay solar titan usa 43 thousand dollars to outfit his douglas full home with the promise to give him backup power and reduce his electric bill it was supposed to go down about 80 or 90 percent we’ll never know according to the douglas county building inspector solar titan failed to pull a building permit to do the work without that permit culver can’t hook up the system to the grid it’s a worthless system it’s not ever going to be running and they want me to pay for it a spokesman for solar titan usa told us they did pull an electrical permit but didn’t know douglasville required a building permit too they’ve called culvert to reach a resolution he wants the system removed did the salesman tell you things that turned out not to be true absolutely almost everything he said turned out to not be true like how amy and nathan tatro would be able to sell extra solar power back to their utility thus giving the lafayette couple a negative electric bill have you seen a negative power bill no never their power home solar system cost 91 thousand dollars financed over 25 years her north georgia emc bills have barely budged if i hadn’t known all this i would have never made this decision i would have stayed with my regular old power company it’s an understandable feeling for some homeowners solar power is a legitimate option if they want to try to cut back on rising energy costs but many of them don’t know the right questions to ask well we do know the right questions but listen to the answers we got power home solar decided not to use their happy salesperson to make the hard sell for us instead we were patched in to speak virtually to andrew who said he was a senior account manager so we’re showing his face these are expensive systems a lot of people think five ten grand but really we’re eliminating a lifelong utility bill that’s right he said eliminate to do that andrew quoted us sixty nine thousand nine hundred ninety nine dollars later guaranteeing a 67 percent reduction in our power bill worst case scenario is you’ll have 23 percent of your bill left but that really is probably going to be in the winner when we’re not producing as much we had two local companies design solar systems for the same house creative solar usa and alternative energy southeast because of shade and the roof design neither said it would reduce our utility bill by 67 percent not even by 50 percent but their cost was drastically lower than power home solar’s price and this is why it’s good to get a number of quotes to compare and then the truth serum comes out but you also have andrew wrongly promised that we get full credit for every unused solar kilowatt we sent to our electric company it’s called net metering and can reduce your electric bill dramatically you’ll get bills in the summer more likely that same negative balance is because in the summer we produce a lot more electric than we actually need but walton emc the utility that services this home doesn’t offer net metering power home solar said it fired andrew because what he told us did not act in accordance with our sales guidelines and trainings or our ethics they also agreed to cancel amy and nathan’s contract and take down their system again citing a rather significant miscommunication by their sales rep it’s almost going to be harder and harder to get solar in the next couple of years solar titan’s recommended estimate for our house was almost as high nearly 58 thousand dollars that’s 345 dollars a month for 20 years am i still going to pay for power no no that’s the so what this is right here you’d pay this would take care of all your all your all of your usage so this would be about 100 of your usage right now randy travis with fox 5 news we’ve had some complaints about your company so we want to kind of hear how the sales pitch went yeah how can you promise her that her power bill had no consumption charge at all with this unit how can you make that promise i’m not going to answer any questions from you man this is real uncomfortable for me right well imagine the people who have been told that and they get power bills even after they’ve spent so much money on the system they’d be uncomfortable too don’t you think well well solar titan usa told us none other salespeople should be saying that their system will replace 100 of your power bill and to do so is a firing offense they said that they are not firing that salesman they’re just retraining him well to still have any kind of a bill after shelling out what you were quoted almost seventy thousand dollars they should be pretty upfront about that sounds like you’ll have more on this tomorrow night yeah both companies also promised that we’d be able to save a bunch of money by using a 26 percent tax credit a federal tax credit but that only works if you pay that much in federal taxes and our producer told both companies that she was on disability so we’ll show you what happens tomorrow night all right very interesting fire beware and you’re helping us out thank you thanks randy …